Shipping Policy for OnyxSopic – Effective as of January 6, 2025

At OnyxSopic, we are committed to providing our customers with the best service and timely delivery of our premium food products. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website onyxsopic.com.

1. Shipping Locations

We currently offer shipping to U.S. addresses only. We do not ship to international locations at this time. Please ensure that the shipping address provided is correct and complete, as we are not responsible for any delays or issues caused by incorrect address details.

2. Processing Time

All orders are processed during business hours, Monday through Friday, excluding holidays. Orders are typically processed within 1-2 business days from the time of order confirmation. However, processing times may vary depending on product availability, order volume, or special circumstances.

3. Shipping Methods

We offer several shipping methods to suit your needs. Shipping options will be displayed at checkout, and you can select the one that best fits your delivery timeline and budget.

  • Standard Shipping: Delivery time is usually between 5-7 business days, depending on your location.
  • Expedited Shipping: Delivery time is usually between 2-3 business days. Additional charges will apply.
  • Overnight Shipping: For urgent orders, we offer overnight shipping (available for certain locations). Additional charges apply.

4. Shipping Costs

Shipping costs are calculated during checkout based on your shipping address and the shipping method selected. The total shipping fee will be clearly displayed before you confirm your order.

  • Free Shipping: From time to time, we may offer promotions with free shipping on select orders. This will be applied at checkout when eligible.
  • Taxes: Applicable sales tax will be added to your order based on your shipping address and the state’s tax laws.

5. Order Tracking

Once your order has been processed and shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your delivery. Please note that it may take up to 24 hours for tracking information to update after the shipment leaves our warehouse.

6. Shipping Delays

While we strive to ensure timely delivery, OnyxSopic is not responsible for delays caused by external factors such as weather, shipping carrier delays, or issues beyond our control. If your order is delayed, we encourage you to contact the carrier directly with your tracking number for further information.

7. Order Issues or Missing Packages

If your package is delayed, lost, or damaged during transit, please contact us at info@onyxsopic.com or call (406) 653-2742. We will work with you to resolve the issue as quickly as possible.

  • Damaged Packages: If your order arrives damaged, please take photos of the packaging and product and contact us immediately so we can assist with the return or replacement.
  • Missing Packages: If your package is marked as delivered but you have not received it, please check with your neighbors or local post office. If the issue persists, contact us, and we will initiate an investigation with the carrier.

8. Shipping Restrictions

Certain products may have shipping restrictions due to their perishable nature, size, or packaging requirements. If this applies to any product in your order, we will notify you and offer suitable alternatives, or a full refund if necessary.

9. Address Corrections

Please double-check the shipping address provided when placing your order. If you realize there is an error after placing your order, please contact us immediately. We can update your shipping details only if the order has not been shipped. If the package has already been shipped, you may be responsible for any additional shipping charges to correct the address.

10. Returns and Exchanges

Please refer to our Refund and Returns Policy for details on how to return or exchange items. Shipping fees for returns and exchanges are the responsibility of the customer unless the product is damaged or defective upon arrival.

If you have any questions or concerns about our shipping policy, feel free to contact us:

Effective Date: January 6, 2025

Thank you for choosing OnyxSopic! We look forward to delivering your premium food products with care and precision.