Sales Policy for OnyxSopic – Effective as of January 6, 2025

At OnyxSopic, we are committed to providing our customers with premium food products of the highest quality. This Sales Policy outlines the terms and conditions that apply to all sales made through our website onyxsopic.com. By purchasing products from us, you agree to the following policies:

1. Product Availability

While we make every effort to ensure that the products listed on our website are available for purchase, we cannot guarantee product availability. If an item is out of stock or unavailable after your order is placed, we will notify you as soon as possible and either provide an estimated restock date or offer a suitable alternative. In the event of an out-of-stock item, you may request a refund or exchange.

2. Pricing

Prices for products are listed in US dollars and are subject to change without notice. All prices are final at the time of your purchase. However, we reserve the right to correct any errors in pricing that may occur on our website.

  • Taxes: Applicable sales tax will be added to your order during checkout based on the tax rate in your shipping address.
  • Promotions and Discounts: From time to time, we may offer promotional discounts or sales. These discounts will be applied during checkout and cannot be combined with other promotions unless otherwise stated.

3. Payment Methods

We accept a variety of payment methods to ensure a smooth and secure purchasing experience, including but not limited to:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Debit Cards
  • Other Payment Methods (as may be available at checkout)

By providing your payment details, you authorize us to charge your payment method for the total purchase price, including taxes and shipping costs (if applicable).

4. Order Confirmation

After placing an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review this information carefully to ensure it is correct. If you notice any issues with your order, please contact us immediately.

5. Shipping and Delivery

Orders are processed and shipped according to the shipping method selected during checkout. Shipping times may vary based on your location and the delivery service used. Please note:

  • Shipping Costs: Shipping fees will be calculated at checkout based on the shipping address and selected shipping method.
  • Shipping Delays: While we strive to fulfill orders promptly, shipping times may be affected by factors beyond our control, including weather conditions, carrier delays, or high order volume.
  • International Orders: We currently ship to the United States only. We do not accept international orders at this time.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, please review our Refund and Returns Policy for information on how to return or exchange items.

  • Eligibility: Returns must be made within 30 days of purchase and must meet the conditions outlined in our Refund and Returns Policy.
  • Damaged or Defective Products: If your order arrives damaged or defective, please refer to our Refund and Returns Policy for instructions on how to proceed with a return or exchange.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled. We recommend reviewing your order carefully before completing the checkout process to avoid any mistakes.

8. Customer Responsibilities

As a customer, you are responsible for:

  • Providing accurate and complete shipping information at the time of purchase.
  • Ensuring that your payment method is valid and has sufficient funds to cover the cost of your order.
  • Reviewing product descriptions, images, and sizes before placing your order to ensure that the products meet your needs.

9. Customer Support

If you have any questions, concerns, or issues with your order, please reach out to us at:

Our customer service team is available to assist you and ensure your experience with OnyxSopic is smooth and satisfactory.

Effective Date: January 6, 2025

Thank you for choosing OnyxSopic! We are committed to providing premium food products and excellent customer service to meet your needs.